🛫 Livestock Shipping (Corals, Fish, Inverts)

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  Overnight Express (Australia-wide)
  
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  Shipped via Team Global Express / air freight partners depending on route
  
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  Airport-to-Airport option available (customers collect from local airport freight terminal)
  
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  Door-to-door delivery available where supported
  
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  Typically dispatched on set shipping days (usually Monday–Tuesday) to reduce transit risk
  
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  Designed specifically for live arrival success
  

📦 Dry Goods Shipping

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  Standard parcel post via Australia Post / courier services
  
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  2–4 business days delivery (approx.)
  
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  Used for equipment, supplements, salt, and non-living products
  

🚚 Local Delivery (Victoria)

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  Hand-delivery available in select Melbourne areas (including Doncaster region)
  
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  Same-day or scheduled local drop-offs depending on run
  

⚠️ Important Shipping Rules

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  Livestock is packed and shipped under your Arrive Alive Guarantee
  
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  Orders are carefully scheduled to avoid weekend delays (no risky Friday holds for livestock)
  
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  WA / TAS / NT may have quarantine or species restrictions
  
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  Dry goods and livestock may be split into separate shipments depending on rules
  

💡 Key Point

We offer a specialised live arrival logistics system, not standard retail shipping - everything is structured around coral and fish survival, not just delivery speed.

🐠 Return Policy

At Aquamarine Aquaristic, all livestock is handled under strict care standards to ensure the best possible arrival and long-term success.

🪸 Livestock (Corals, Fish & Invertebrates)

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  Covered under our Arrive Alive Guarantee
  
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  If an item arrives unwell or deceased, you must contact us within 24 hours of delivery
  
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  Clear photos are required (in bag + out of bag, where applicable)
  
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  Once assessed, approved claims are issued as:
  
  
  Store credit, or
  
  
  Replacement (when available)
  
  
  

Shipping costs for replacement items are not covered unless the issue is significant or agreed upon case-by-case.

📦 Dry Goods

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  Must be returned unopened and unused
  
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  Returns must be requested within 7 days of delivery
  
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  Eligible for refund, store credit, or exchange (excluding shipping costs)
  

⚠️ Important Notes

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  We do not accept returns for change of mind on livestock
  
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  All livestock is unique and individually handled, making returns outside DOA/health issues not applicable
  
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  Proper acclimation and care conditions are required for all claims

We only offer:

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  🇦🇺 Australia-wide livestock shipping (overnight / airport or door-to-door depending on route)
  
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  📦 Domestic dry goods shipping within Australia
  
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  🚚 Limited local Melbourne/Victoria hand delivery
  

Why not overseas?

International livestock shipping (especially corals, fish, and invertebrates) requires:

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  Export permits (CITES for some corals/species)
  
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  Import biosecurity approval from destination countries
  
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  Complex quarantine and airline live animal export handling
  
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  High mortality risk and compliance costs

📦 How to Track Your Order

Once your order has been fulfilled and dispatched, you will automatically receive a tracking notification via SMS and/or email containing your tracking details.

All livestock orders are shipped with Team Global Express, and can be tracked in real time.

🛰 Live Tracking

Track your shipment (Team Global Express)

Team Global Express also provides a live map tracking system, allowing you to follow your delivery in real time from depot to door (or airport pickup depending on service).