Thank you for expressing interest in acquiring our livestock. Before proceeding further, kindly review and consent to our Dead on Arrival (DOA) policy outlined below. Your understanding and agreement with these terms are crucial for a smooth and satisfactory transaction.
Last updated: Monday, July 4, 2022 at 9:13 am +1000
Standard DOA Policy – Non Insured Shipping $35
Non Insured Flat Rate Shipping provides a Basic live delivery guarantee for all orders received within 24 hours of dispatch.
However, in cases where parcels are mishandled by the courier or delayed in transit, we cannot guarantee the health and safety of the livestock, and therefore, claims related to this issue cannot be accepted.
To file a claim, send an accurate photo of the coral in the original sealed bag(s) to info@aquamarineaquaristic.com within 24 hours of receiving your order. Delivery costs are non-refundable. Our primary solution in such situations is to provide store credit. Refunds will only be considered in special circumstances.
Please note that our live coral guarantee is void if:
- No one is present to receive the consignment at the time of delivery, resulting in the consignment being left unattended at the destination.
- The livestock is not kept at the delivery address and/or is resold or transferred to another person.
- Any of the bags have been opened or damaged.
This policy aims to provide you with secure and satisfactory service. We appreciate your choice of StarTrack Premium Flat Rate Shipping.
FULL DOA Guarantee – Insured Shipping $100
Insured Shipping provides an enhanced live delivery guarantee for AQUA-CULTURED corals. Aqua-cultured corals are frags that have been grown in-store and not collected directly from the wild, ensuring the sustainability of your investment. This upgraded policy includes a safeguard against delays, offering you added peace of mind in your aquaculture purchases.
In the event that parcels are mismanaged by the courier or held up in transit, our Insured Shipping ensures the value of your AQUACULTURED livestock. We will still honor all claims for credit or replacement, provided that the standard evidence requirements are met.
To file a claim, please email an accurate photograph of the coral in the original sealed bag(s) along with details of your claim on the day of your stock's arrival to info@aquamarineaquaristic.com. While delivery costs remain non-refundable, our primary solution in such situations is to provide store credit. Refunds will only be considered in special circumstances where a replacement or credit is not feasible.
Please note that our live coral guarantee becomes void if:
- No one is present to receive the consignment at the time of delivery, and the consignment is left unattended at the destination.
- The livestock is not held at the delivery address and/or is on-sold or transferred to another person.
- Any of the bags have been opened or damaged.
This upgraded insurance policy applies exclusively to aquacultured coral and does not extend to wild corals.
Invest in our StarTrack Premium Insured Shipping today, and experience a new level of security in your aqua-culture purchases.
Please contact us if you would like a price to ship Airport to Airport.
We only ship corals on a Monday and Tuesday.